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Privacy Policy

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Introduction
Welcome to Fleko. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly. This policy outlines the types of personal information we collect, how it is used, and the measures we take to protect your data.

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Who We Are
Fleko operates from Heath House, Cheadle Road, Uttoxeter, Staffordshire, ST14 7BY, United Kingdom. For any privacy-related inquiries, you can contact us via:

Personal Data We Collect and Why We Collect It
We collect the following types of personal information to provide our services:

  • Names and Contact Details: For communication and service updates.

  • Addresses: For service provision and delivery.

  • Purchase or Account History: To manage customer accounts and guarantees.

  • Payment Details (including card or bank information for transfers and direct debits): To process payments.

  • Health and Safety Information: To comply with safety regulations.

  • Account Information: To manage access to our services.

  • Website User Information (including user journeys and cookie tracking): To improve user experience and support marketing efforts.

  • Photographs or Video Recordings (including CCTV): For security, record-keeping, and marketing purposes.

  • Call Recordings: For quality assurance and service management.

  • Records of Meetings and Decisions: To ensure effective service provision.

  • Information Relating to Compliments or Complaints: For handling feedback and resolving disputes.

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How We Use Your Data
Your information is used to:

  • Provide services and goods, including delivery.

  • Operate customer accounts and manage guarantees.

  • Send service updates or marketing communications (where consent is provided).

  • Fulfil legal obligations, including health and safety compliance and recruitment processes.

  • Ensure network and information security.

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Lawful Bases for Processing
We process your personal data based on:

  • Consent: You have given clear permission for us to process your personal data for specific purposes.

  • Contract: Processing is necessary to enter into or carry out a contract with you.

  • Legal Obligation: We are required to process your data to comply with legal obligations.

  • Legitimate Interests: Data is processed to ensure network and information security and for other legitimate purposes that benefit our organisation or individuals involved.

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Data Security
We are committed to ensuring your data is secure. We use a range of measures to protect your information from unauthorised access, alteration, disclosure, or destruction.


Sources of Personal Data
We collect personal data from:

  • Individuals directly.

  • Publicly available sources.

  • Third parties, such as IASME, which provides customer details for audit purposes.


Sub-Processors and Third Parties
We use the following systems to manage personal data:

  • FreeAgent: For accounting and financial management.

  • Pervade: For conducting audits and generating certifications.
     

We may also share data with:

  • Insurance Companies

  • External Auditors or Inspectors

  • Professional Consultants

  • Publicly on Our Website, Social Media, or Other Marketing and Information Media

  • Other Relevant Third Parties
     

Data Retention
We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Once the data is no longer required for these purposes, it will be securely deleted or anonymised.


International Data Transfers
Currently, Fleko does not transfer personal data outside of the UK.


Your Rights
Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at michael@fleko.com.
 

How to Complain to the ICO
If you have concerns about how we handle your personal data or if you believe that we are not meeting our legal obligations under data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO is the UK’s independent authority established to uphold and protect information rights and promote good practices in the handling of personal data.
 

You can contact the ICO using the following methods:

  • Online: Visit their website at www.ico.org.uk and complete the online complaints form.

  • Telephone: Call their helpline on 0303 123 1113 for assistance.

  • Post: Write to the ICO at:
    Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
     

Before lodging a complaint, we encourage you to reach out to us directly to address your concerns. We are committed to resolving any issues promptly and transparently, and we will make every effort to address your complaint to your satisfaction.
 

Contacting Us
If you have any questions about this privacy policy or our treatment of your personal data, please contact us at michael@fleko.com.


Changes to This Policy
We may update this privacy policy from time to time. Any significant changes will be communicated via email or by posting the updated policy on our website.


Effective Date
This privacy policy is effective as of November 2024.

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